Frequently Asked Questions

You can register by clicking on the “Sign In” section located at the top right corner on the home page. Please provide the required information in the form that appears and click on submit. We will send a one-time password (OTP) to verify your mobile number. Post verification, you can start shopping on My PC WALA

Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to login or register while you checkout

Each email ID/login ID and mobile number can only be associated with one customer account.

You can search for a product by navigating through the category pages or by using search tab on the top of every page.

You can prepare your cart and select the address you want the order to be delivered at. The availability of the product will be dependent on the selected address. Product without availability will be shown as ‘Out of stock’. You may remove them or add similar products as per your convenience.

Upon the successful completion of your order, an order confirmation e-mail and SMS containing your order details will be sent to your registered email ID and phone number

Yes, currently this service is available

Currently, there is no provision to modify the order once it is placed. You may cancel the order until it is shipped. You may request for a return of the ordered product as per the return policy.

You can pay for your order using the following modes of payment:

• UPI
• Credit Card / Debit Card
• Netbanking
• e-Wallets
• Meal Cards
• Pay Later
• Cash on Delivery

You can pay by scanning the QR available on the invoice using any UPI app at the time of delivery. Please check with the delivery executive to assist you

Refund against orders delivered with Cash on delivery will credited in your My PC WALA wallet which can be utilized for future orders.

Refund against a cancelled or return product may take up to 7 working days depending on the payment instrument used to place the order.

Payment method cannot be changed once the order is placed

As per RBI guidelines, effective 1st October 2022, merchants can no longer save your credit or debit card details. Instead, the card will be stored at merchant, payment gateway and aggregators in the form of tokens.

All cards for which you have before September 30, 2022 are removed from My PC WALA. You need to save your cards again as per the new RBI guidelines

It is not mandatory but highly recommended for better payment experience on My PC WALA. Starting 1st Oct 2022, you will have to input card details each time you want to make a payment unless the card is saved with us in tokenized format

Yes, you will have an option to remove any saved card with us. However, to save again, you will have to provide your consent to tokenize the card.

You can check the serviceability of your area while selecting your pin code when you place your order.

No, there are no charges for tokenizing and saving your cards

Yes, per the RBI guidelines, you need to provide consent to save each card separately. You can do the same while making your payment on My PC WALA.

No, you don’t need to perform any additional steps. But while saving the card in tokenized form, you need to provide consent. The payment experience through a tokenized card will remain same

You can check for an estimated date of delivery on the product description page by entering your pin code. Date of delivery may vary from product to product and is also dependent on the pin code of the delivery address. We try our best to delivery your orders as early as possible.

No. This is applicable only if the order in question is more than Rs.250

No coupon/discount/offer is required to avail this offer. The order value should be more than Rs.250 to get the free delivery.

We are charging a nominal delivery fee of Rs.40 on all the orders less than Rs.250 for selected categories in My Pc Wala. We are not charging any delivery fees for orders above Rs.250

In case of complete cancellation of order, delivery fee will be refunded to you along with the product amount you paid. In case of return of already delivered product, delivery fee will not be refunded, only product amount will be refunded.

For orders below Rs.250, we have a nominal delivery fee of Rs.40. We are not charging any fees for orders above Rs.250.

Delivery fee for an order is calculated based on the order value and product category/type. We are not charging any delivery fees for orders above Rs.250 and for your first three orders.

A Delivery fee is the amount that is charged to a customer, aside from the order total, to cover shipping and handling costs. This fee covers the cost of fulfilling the given customer’s order, including storage costs, packaging, shipping etc. We are charging a nominal delivery fee of Rs.40 on all the orders less than cart value of Rs.250 for selected categories in My PC WALA . We are not charging any delivery fees for orders above Rs.250.

As a goodwill gesture to our new customer, we do not charge any delivery fee for your first 3 orders.

No coupon/discount/offer is required to avail this offer. The order value should be more than Rs.250 to get the free delivery.

We are charging a nominal delivery fee of Rs.40 on all the orders less than Rs.250 for selected categories in My PC WALA. We are not charging any delivery fees for orders above Rs.250

In case of complete cancellation of order, delivery fee will be refunded to you along with the product amount you paid. In case of return of already delivered product, delivery fee will not be refunded, only product amount will be refunded.

We are charging a nominal delivery fee of Rs.40 on all the orders less than Rs.250 for selected categories in My Pc Wala. We are not charging any delivery fees for orders above Rs.25

If you deactivate your account:

• You can reactivate your account whenever you want in the future
• All your account information will be stored securely with us and will be restored in full if reactivated.
• Some information may remain visible to others (e.g., product ratings & reviews)

If you permanently delete your account:

• You can’t regain access to your account once it’s deleted
• You will not be able to access products and services associated with your deleted account including:
  • your profile information
  • stored delivery addresses
  • Purchase history, returns & refunds of orders

You may have entered incorrect login details. Please enter the correct information & try again. In case the issue persists, please write to us at info@mypcwala.com or call us at +91 9988428482

‘My Account’ is the section where you can view your Personal Information, Order History and Shopping List

Delivery fee is charged below threshold of Rs. 250. Considering post partial cancellation threshold still remains below Rs. 250, customer will need to pay the delivery charge for remaining order to be delivered, and only product amount will be refunded for partial cancellation.

Delivery fee will not be refunded, in case of both complete/partial return of order, as it is charged as a service for the order which has been already delivered.

Any order which is less than Rs.250 a nominal delivery fee of Rs.40 is charged per order.

No. This is applicable only if the order in question is more than Rs.25

You can deactivate your account by writing an email to info@mypcwala.com with the subject line “Account deactivation”.
Also, in the email, mention

• The mobile number associated with the account you would like to deactivate.
• Reason for choosing to deactivate the account

Our team will reach out to you to confirm the deactivation request and the account will be deactivated within 15 working days.

It has come to the notice of My pc wala that, some fraudsters are approaching customers:

What are the ways in which fraudsters may approach customers?

It has come to the notice of My pc wala that, some fraudsters are approaching customers:

with promotional Offers from My pc wala ;
through fake email IDs as well as fake domain names/website links which may appear confusingly similar or identical with My pc wala and its Group Companies
through Social media Apps such as Whatsapp / Facebook by including the trademark/logo of My pc wala and/or the logo ‘B’ as part of their profile pic and pushing fake offers to the innocent public, by luring them with false promises.

How can customers safeguard themselves from fraudsters?

Please exercise caution against fraudsters who may use fake email IDs, fake profiles on Social media (Whatsapp, Facebook etc.), domains, websites, telephones and advertisements in newspapers/magazines, etc. by impersonating themselves to be from My pc wala and/or its Group Companies and claim to be offer promotional offers, collect customer account details, ask for advance money to process winners, etc.
My pc wala or its Group Companies or any of its representatives will NOT call for any advance payment of money from any of its prospects/customers.
My pc wala or any of its representatives would NOT ask for any OTP or PIN to offer any promotional offers. You are obliged NOT to share OTP/PIN with any person or authorizing UPI requests in wallets, received from unknown sources, as the same may lead to a fraud, through which, money may be debited from your Bank account and credited to fraudster’s account
My pc wala email ID contains “@Mypcwala.com” ALONE and does NOT contain any other domain name.
To exercise caution against fraudsters luring you with fictitious offers by calling you over unidentified phone numbers, fake email ids, fake website/domain and/or through any other physical or electronic medium and styling themselves to be employee/representative of My pc wala and/or its Group Companies. Before dealing with such fraudsters and/or responding/accessing any fraudulent advertisements, telephone calls, emails and website, to protect themselves against any fraud and criminal acts of the perpetrators, you are advised to act responsibly and are solely obliged to verify:
by reaching out to Official customer care number of My pc wala ; or
the veracity of such claims from the Company’s official website https://mypcwala.com/

What should customers do in case they have become victim to any fraud?

General public and prospective customers are advised to immediately report any suspicious incident to the concerned authorities and to us. Please note that any person dealing with such fraudsters will be dealing at his/her own risk and responsibility. My pc wala and/or any of its Group Company will not be responsible for any loss suffered or otherwise in this respect.